Your privacy is our responsibility

Introduction and Scope of Policy

9a99 operates a safe and reliable online gaming platform for players in Bangladesh. We firmly believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy explains what information we collect when you use the 9a99 website (9a99.bar) and related services, why we collect it, and how it is used and kept secure.

This policy applies to all visitors to our website and all registered members of the 9a99 platform. By using our services, you consent to your information being processed in the manner described in this privacy policy. If you disagree with any part of this policy, please stop using our services.

We may update this policy from time to time. If any significant changes are made, we will make every effort to notify you through the platform. We therefore recommend reviewing this page regularly.

Information We Collect

To operate the 9a99 platform properly, we need to collect certain information. This information comes from two main sources — what you provide directly and what our system collects automatically.

Information You Provide Directly

During account registration and use, you provide the following information:

• Full name and date of birth (for age verification — for users aged 21 or older only)
• Valid mobile number and email address
• Payment details (bKash, Nagad, Rocket, Upay or bank account details)
• Documents required for identity verification (copy of national ID card or passport)
• Any information provided during live chat or email contact

Automatically Collected Information

The following technical information may be automatically recorded while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device type
• Page visit times, duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

Purpose of Using Your Information

9a99 uses collected information only for specific, legitimate, and necessary purposes. We use your information for the following reasons:

• Account management: To create, verify, manage, and secure your account.
• Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Age and identity verification: To prevent access by users under 21 and to confirm user identity.
• Customer support: To provide 24/7 support via live chat and email ([email protected]).
• Security and fraud prevention: To detect suspicious activity and ensure platform security.
• Responsible gaming: To identify and support users at risk of gaming addiction.
• Service improvement: To improve the user experience and technical quality of the platform.
• Legal compliance: To retain information necessary for complying with applicable laws and regulations.

Data Storage and Security

9a99 uses industry-standard security technology to keep your personal information secure. Our security measures include:

• SSL encryption: All data transmission between your browser and our servers is protected with the highest-grade encryption technology.
• Secure data storage: Your information is stored on secure servers and multiple layers of security are used to prevent unauthorized access.
• Password hashing: Your password is never stored in plain text; it is kept in a transformed form using advanced hashing technology.
• Regular security audits: Our systems undergo regular security testing.
• Limited employee access: Only authorized employees have access to your personal information, and they operate under strict confidentiality agreements.

How long we retain information depends on the type of information and relevant legal requirements. Account-related information is generally retained for a set period after account closure if required for legal or regulatory reasons.

Sharing Information with Third Parties

9a99 never sells your personal information or rents it to third parties for commercial purposes. However, limited information sharing may occur in specific circumstances:

Service Providers

Necessary information may be shared with trusted technology partners and payment processors to operate our services. These parties work under our instructions and strict confidentiality agreements and may only use the information for the specified tasks.

Legal Obligations

We may be required to disclose information to authorities when necessary to comply with a court order, lawful government directive, or applicable law. In such cases, we provide only the information legally required.

Fraud Prevention

Information may be shared with relevant authorities in the interest of investigating suspected fraud or illegal activity. This ensures the security of the platform for all users.

Cookie Policy

Cookies are small text files stored on your device that help our website function more effectively. 9a99 uses the following types of cookies:

Essential Cookies

These are required for the basic operation of the website — such as maintaining login sessions and ensuring security. Without these cookies, the website will not function properly.

Functional Cookies

These remember your preferences and settings, such as language preference, so you do not have to set everything up again on your next visit.

Analytics Cookies

These help us understand how users are using the platform, where issues are occurring, and where the service needs to be improved. This information is generally collected in aggregated form.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.

Your Rights

As a user of the 9a99 platform, you have certain important rights regarding your personal information:

Right to Access

You can find out at any time what information we hold about you. Send a request to [email protected] to receive a copy of this information.

Right to Rectification

If there are any errors or inaccuracies in your information, you can request that they be corrected. Ensuring accurate information is in our mutual interest.

Right to Erasure

In certain circumstances you can request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.

Right to Object to Processing

You can object to your information being used for specific purposes, particularly in relation to marketing communications.

Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team. We will process your request in a timely manner.

Protection of Minors

9a99 is a gaming platform for adults. We are firmly committed to ensuring that no person under the age of 21 participates on our platform. To this end, we take the following steps:

• An age declaration is required at the time of registration.
• Age is verified through identity documents in cases of suspicion.
• Accounts are immediately suspended if a user is suspected of being a minor.

We do not knowingly collect any personal information from minors. If you believe that information about a minor is held by us, please contact [email protected] immediately.

International Data Transfers

Our data storage and processing facilities may be located in various countries. Even when information is transferred outside Bangladesh, 9a99 ensures that the standards described in this privacy policy are maintained for the protection of that information. We only work with partners and service providers who provide adequate data protection guarantees.

Policy Changes

9a99 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Publishing a special notice on the website.
• Sending a message to your registered email address.
• Noting the date of the most recent update on this page.

Continuing to use the platform after changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, our support team is always ready to help. 9a99 provides support in both Bengali and English.