9a99 Terms and Conditions
Please read all the terms below carefully before using this platform. By registering, you are considered to have accepted these terms.
Introduction and Eligibility
These Terms and Conditions ("Terms") apply to the use of the 9a99 platform and all its services ("Services"). By accessing 9a99 through its website, app, or any other digital channel and opening an account, you are automatically considered to have accepted these Terms.
9a99 is an online gaming and entertainment platform operated for players in Bangladesh. It is a secure and reliable platform where your information is protected through SSL encryption.
Eligibility and Account Registration
2.1 Age and Eligibility Requirements
The following conditions must be met to open an account and play games on 9a99:
- You must be at least 21 years old.
- You must be located in a jurisdiction where using this service is permitted.
- Only one account may be opened in your name.
- You must register with accurate and truthful information.
2.2 Account Verification
9a99 may at any time request identification documents, national ID, or other relevant paperwork from you for identity verification. Withdrawals may be temporarily suspended until verification is complete. 9a99 reserves the right to close an account and forfeit its balance if false information is provided.
2.3 One Account Policy
Each person may hold only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and any associated bonuses and winnings may be forfeited.
Deposit and Withdrawal Policy
9a99 offers fast and secure transactions through Bangladesh's popular mobile banking and payment services.
| Item | Details |
|---|---|
| Minimum Deposit | ৳200 (per method) |
| Minimum Withdrawal | ৳800 |
| Withdrawal Time | Usually within 30 minutes to 3 hours |
| Accepted Methods | bKash, Nagad, Rocket, Upay, Bank Transfer (including Dutch-Bangla, BRAC Bank, Islami Bank, and other major banks) |
3.1 Deposit Rules
- Deposited funds must come only from your own registered payment method.
- Deposits made through a third party are prohibited and will not be refunded.
- If a suspicious transaction is identified, 9a99 may temporarily hold the account for verification.
3.2 Withdrawal Rules
- Your account must be fully verified before submitting a withdrawal request.
- Wagering requirements must be met before withdrawing bonus funds (see Section 4 for details).
- Withdrawal processing usually takes 30 minutes to 3 hours, though delays may occur due to the verification process.
- Withdrawals must be made to a payment method registered in your own name.
Bonus and Promotion Terms
4.1 Welcome Bonus
On your first deposit at 9a99, you will receive a 120% bonus of up to ৳15,000. For example:
Example 2: If you deposit ৳26,000, you will receive a bonus of ৳15,000 as per the maximum limit, and your total balance will be ৳41,000.
4.2 Wagering Requirement
To withdraw bonus funds, you must wager 10 times the bonus amount. The wagering calculation applies only to the bonus amount, not to the combined total of the deposit and bonus.
4.3 General Bonus Usage Rules
- Each bonus offer may have its own expiry period; unused bonuses will be cancelled after the expiry date.
- Bonuses may not be shared with a third party.
- If bonus abuse or manipulation is detected, the relevant bonus and winnings will be cancelled.
- 9a99 reserves the right to modify or cancel any bonus offer at any time.
VIP Program Terms
9a99's VIP Program has four tiers. Tiers are upgraded based on regular play, and each tier comes with a weekly cashback benefit:
| Tier | Weekly Cashback |
|---|---|
| Bronze | Up to 0.2% |
| Silver | Up to 0.5% |
| Gold | Up to 0.8% |
| Platinum | Up to 1.0% |
- Cashback is automatically credited to your account.
- The cashback amount depends on activity during the relevant week.
- 9a99 reserves the right to change VIP benefit terms at any time.
Fair Play and Responsible Gaming
9a99 is committed to fair play. All games on our platform run on software from certified technology providers, which use a Random Number Generator (RNG).
6.1 Prohibited Conduct
- Playing games using bots or automated software.
- Collecting bonuses through multiple accounts.
- Colluding with other players to deceive the system.
- Any form of fraud or money laundering attempt.
6.2 Responsible Gaming
9a99 places the highest importance on responsible gaming. Gaming is an entertainment activity — it should not be seen as a source of income. If you feel gaming is getting out of your control, please contact our support team. Visit our Responsible Gaming page for more information.
Security and Privacy
9a99 uses industry-standard SSL encryption technology to protect your personal information. Your data will not be sold to any third party.
7.1 Account Security
- Do not share your password or login details with anyone.
- If you notice any suspicious activity, notify our support team immediately.
- If you log in on a public or shared device, log out at the end of your session.
Visit our Privacy Policy page to read our full privacy policy.
Intellectual Property and Ownership
All content on the 9a99 platform — including logos, designs, text, software, graphics, and other elements — is protected under intellectual property law. Users may not copy, modify, or distribute this content.
Using any part of the platform for commercial purposes without prior written permission from 9a99 is strictly prohibited.
Limitation of Liability
Gaming activity conducted through the 9a99 platform is entirely at your own decision and risk. There is always the possibility of both winning and losing in gaming.
- 9a99 is not responsible for technical issues arising from third-party game providers.
- 9a99 is not liable for any loss caused by internet disconnection.
- 9a99 bears no liability for losses resulting from a user's own negligence in protecting their account information.
- In the event of an unexpected technical error, 9a99 will make a reasonable effort to find a resolution.
Account Closure and Termination
10.1 Closure by User
You may close your account at any time by contacting our support team. You will be given the opportunity to withdraw your verified balance before closure.
10.2 Termination by 9a99
9a99 may close your account at any time for the following reasons:
- Violation of these Terms.
- Fraudulent or deceptive activity.
- Registration using false information.
- Bonus abuse or operating multiple accounts.
- Any unlawful activity.
If an account is closed due to a breach of terms, any outstanding bonuses and associated winnings may be forfeited.
Changes to Terms
9a99 reserves the right to partially or fully modify these Terms at any time. For significant changes, an effort will be made to notify users through the platform.
Continued use of the platform after any changes means you have accepted the updated Terms. Please make a habit of checking this page regularly.
Contact and Support
If you have any questions about these Terms or any account-related issues, our support team is available 24/7:
- Live Chat: Active 24 hours a day, 7 days a week.
- Email: [email protected]
- Support is available in both Bengali and English.
Visit our FAQ page for more information.